Appointment correction
Include the job type, the old appointment, the new appointment, and whether the visit is confirmed or still listed as delayed.
Book Bay
Book bay for changes, tips, and service notes
Use email for booking questions, appointment changes, weekend notes, and brief feedback. Lead tech Marcus Hale and coordinator Nathan Cole review weekday messages at TireSwift in Oldbury.
Office
Oldbury bay: 41 Dudley Rd, Oldbury B69 3DP, United Kingdom. Phone: +441216010443
Reply window
The tire bay inbox is reviewed on weekdays. Clear corrections, dated weekend updates, and tip notes are handled before general promotional messages.
What to send
- For services: vehicle, job type, date, appointment, and any note such as a valve request or a late arrival.
- For corrections: page name, current text, and the corrected appointment or name you verified.
- For file updates: headline, vehicle, minute, and why the line belongs in the service menu.
Correction process
- Send the page name and the exact detail that needs correction, such as a driver, a minute, or an appointment.
- For jobs, include date, appointment, service type, and whether the note is confirmed or still provisional.
- For service notes, include the job type, the minute, and the vehicle if a rating is involved.
- The bay updates factual notes first and ignores unclear promotional copy that does not help a driver trust the booking.
Message formats that help the bay work faster
Page fix
The fastest correction names the page, quotes the wrong line, and gives the replacement in one clean sentence, especially for times, names, and bays.
File suggestion
New service ideas are most useful when they name the vehicle, the minute, and why the angle fits a plan already on the site.
Policy note
Bay rules and workshop changes belong in factual language so Marcus or Nathan can verify them and publish them clearly.
What helps the bay respond faster
Clear subjects, dated details, and one job per message usually move ahead of broad promotional mail. A wrong bay or an outdated appointment can be fixed much sooner.
What usually slows a correction down
Vague phrases like "this is outdated" or "please update everything" create extra back-and-forth. The tire bay works best when the change is specific and tied to one visible line at [email protected].